To raise our service quality above international standards. We try to meet guests expectations at the highest level and to be a leading company in the sector. We create the atmosphere of support with all our personnel, to provide continuous improvement, trust in the workplace and service that exceeds the expectations of our guests, in accordance with national and international legislation and conditions. We provide our service with care and attention to prevent risks that may occur. We want to be an example for other organizations in our country and to create value that prevent these accidents by minimizing all risks that may endanger the health, life safety and work safety of our guests and staff. We control our quality to ensure the continuous improvement of the system, to set goals and to ensure the unity of our employees and management. We care about environmental awareness in our hotel, we want to leave cleaner, healthier and safer environment to future generations. We adopt ISO 9001 and ISO 22000 quality standards with all our employees, to fulfill their requirements, and to ensure that our suppliers and subcontractors we work with apply the requirements of the standard and develop them.

Food Safety Policy

To increase the food safety standards we share the food safety policy with suppliers, institutions and guests in order to ensure the continuous improvement of the processes. We organize the training activities needed for the understanding, adoption and implementation of the food safety management system carried by the stuff and suppliers. We follow laws, regulations and conditions of guest staying, to protect humans’ health by fully applying hygiene rules in all food preparation processes, starting from the purchasing of raw materials to the consumption of produced food.